Returns & Exchanges

At Granitestone, we stand behind the quality of our cookware and offer a 30-day satisfaction guarantee to ensure you have the best experience in your kitchen. If you are not completely satisfied with your purchase, you may return it for a full refund or exchange within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Securely pack the unused cookware in its original packaging, ensuring all lids, accessories, and documentation are included.

• 3.
  Attach the Shipping Label

  Print the prepaid return shipping label provided via email and affix it clearly to the outside of your package.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, we will process your refund to the original payment method within 5-7 business days.